VoIP refers to an Internet telephone service allowing you to receive and make calls to your mobile device or computer. It provides calls through the office IP data network to employees. Traditional phone services have been using the circuit switching method for connectivity. In this method, the caller is connected to another caller on the other end of the circuit. However, if you use a VoIP solution, it connects the two callers for brief moments. The connection is not both ways all the time since you won’t be speaking at the same time. This is called the packet switching method. The packets are sent to either caller during a connection. These packets used different paths to reach the destination and set themselves in the right order upon reaching. The whole process happens rapidly, therefore during a call, you won’t feel the difference unless you have any issue with your internet connection.

For companies of all dimensions, it is a highly cost-efficient call management solution. Business VOIP systems can help you with voice calling and unlimited extensions. They also provide the option for video conferencing, team collaboration, cloud PBX with auto-attendance, and audio conferencing. Because all calls are made via the internet, domestic and international calls are extremely cost-effective. Most VoIP providers offer unlimited minutes with no additional charges.

Along with the cost savings, it offers all advanced telephone features, such as call waiting, routing, caller tunes, mobile integrations, auto-attendant, and voicemail. But, despite all that, why should the business look into the possibility of using the cloud base VoIP phone system? Business VoIP phone solutions offer a lot of benefits to a business. Some of them are listed below:

Advanced Features

Traditional phone services charge an additional recurring fee for advanced features like hold tune, voicemail, email or test, call waiting, and video conferencing. If you use a business VoIP solution, you can get these features as part of the packages, making it cost-effective.

Low Cost

As mentioned above, VoIP services save you from additional charges and hardware setup for your employees. It reduces your costs for monthly recurring charges and extra costs on hardware. Moreover, since VoIP services use internet connectivity, they offer free domestic calls and international calls at cheaper rates. Besides, you can avoid monthly maintenance and repair charges as compared to a traditional phone service solution.


Since VoIP is accessible via your smartphone, laptop, or tablet, you can take incoming calls from anywhere. You don’t need to be inside the office premises to take the calls. This functionality is quite beneficial for teams that work remotely.

There are multiple benefits that you can gain if you are careful about choosing your VoIP provider. Listed below are some factors that you must consider while choosing your provider:


One of the advantages of the VoIP is many features that are included in the provider’s packages. However, simply choosing a package with the most feature may not be as advantageous as it may seem. Businesses should into their needs for VoIP. What features they require, and what may be added separately. Moreover, how does the potential provider charge for the VoIP? Ask the provider the following questions:

  • What are the features they offer as part of an offer, and what may be added separately?
  • How the provider charge for different features?
  • Are there any recurring charges that you must be aware of?
  • Do they offer customer service?

Third-Party Integrations:

You, most probably, are already using different applications or software to streamline your business processes. You would like your VoIP to seamlessly work with your other applications. Therefore, you must consider that your provider offers you the integrations option. If they don’t have the integration you use, ask them about the option of custom integrations. It will save you the time to migrate a lot of data to your VoIP.

Mobile Apps

You remember us mentioning that VoIP is great for remote teams? If you are a business that has teams working on a remote basis, you will need the mobile apps option to access the business chats for team collaboration.

Unified Communication

VoIP can help you unify your communication platforms. Instead of subscribing to different services, you can use a single VoIP by integrating it into their processes. It means that you configure your email, chats, phone calls, video and audio conferencing, and voicemails in a single platform.


For any cloud-based service, security is the most important factor. And an internet-based VoIP solution should offer the security and privacy of your data. Ask your vendor for the details about the data security and data protection policy. Look for providers who offer data encryption, end-to-end encryption, multi-factor authentication, or biometric authentication.